ADVANCING ECONOMIC RESILIENCE
5-Year Sustainability Roadmap (2019-2023)
Goal 1: Building a Smart, Safe and Sustainable KLCC Precinct
Our economic contribution is delivered by going beyond business-as-usual to create value for our shareholders and stakeholders including our customers, employees, suppliers, regulators and the Government. We are committed to manage our business responsibly and align our business processes and strategies to support sustainable development and growth across our operations.
We acknowledge our role in contributing positively to the industry’s and the nation’s growth through nation building, spurring social development, enhancing customer experiences, providing building-to-building connectivity, being the catalyst for surrounding development and providing the balance between commercial, public space and greenery through sustainable development.
KLCCP Stapled Group focuses its priority to drive sustainable growth and create significant value for its stakeholders through various strategic efforts. These strategic priorities coupled with our diligent monitoring of our financial, operational initiatives and cost optimisation efforts results in KLCCP Stapled Group delivering a stable performance and sustainable returns to the holders of Stapled Securities.
KLCCP Stapled Group is dedicated to enhancing real estate development to facilitate economic growth whilst promoting societal well-being. Our development within the KLCC Precinct has long been the catalyst for growth, in particular for the city of Kuala Lumpur, making its mark as an iconic destination and is today becoming The Place that people look forward to coming to. Having all the components of a city-within-a-city, it is a place where people converge for business and leisure, bridging people together and building a stronger sense of community.
Driving Sustainable Growth
|Customer and Guest Experience||
|Spurring Economic Growth||
|Integrated Building Control and Command Centre (IBCC)||
|Smart Alert Video Analytics for HSSE Non-Compliance||
|NWD Car Park Cashless Payment Solutions||
|Digital F&B Menus at MOKL Hotel||
|Digital Marketing for Retail mall and Hotel||
|HSE Digital Communications||
Commitment to Capital Market Development
Promoting Industry Growth through Affiliations
KLCCP Stapled Group promotes industry growth through its various industry associations it supports that are aligned with our shared values. Our memberships enable us to contribute towards the development of the real estate, retail and hotel industries. Through these memberships, we are also able to promote professionalism as well as share best practices in the industry.
Council of Tall Buildings and Urban Habitat (CTBUH)
KLCCP has been a member of the Council of Patron Level since 1996 and has been actively participating as participants and speakers in conferences organised by the Council.
Federation Internationale des Administrateurs de Bien-Conselis Immobiliers (FIABCI) Malaysian Chapter
KLCCP is a member of FIABCI Malaysian Chapter and supports the Federation through its various events, seminars and talks organised annually
Malaysian Investor Relations Association (MIRA)
KLCCP Property Holdings Berhad registers as a member since 2014. MIRA is the first and only professional association commited to developing and advancing the status and integrity of Investor Relations (IR) professionals
Malaysia REIT Managers Association (MRMA)
KLCC REIT Management Sdn Bhd is a member of the Malaysian REIT Managers Association (MRMA). MRMA also represents its members' interest through engagement with the Malaysian Goverment and regulators for functional regulations, viable structures and tax harmonisation. This ensures Malaysian REITs remain competitive within the region and internationally
Persatuan Pengurusan Kompleks Malaysia
International Council of Shopping Centers
Suria KLCC has been a member of the Persatuan Pengurusan Kompleks (PPK) Malaysia since 1995 and a member of the International Council of Shopping Centres (ICSC) since 2003
KLCC Business Events Alliance
Malaysian Employers Federation
Malaysian Association of Hotel Owners
The Japanese Chamber of Commerce
Persatuan Hotel Malaysia
Mandarin Oriental Hotel's membership in these association enables them to expand their business networking, leverage on the Association's database and solicit for potential business
PROTECTING OUR ENVIRONMENT
5-Year Sustainability Roadmap (2019-2023)
Goal 3: Combating Climate Change and Reducing Environmental Impact
At KLCCP Stapled Group, we acknowledge our responsibility and emphasise the needs in raising awareness and understanding of environmental sustainability amongst our business units, stakeholders and the broader community. In line with our Code of Conduct and Business Ethics (CoBE) and as a real estate owner, developer and manager, we aim to minimise disruption to the environment and its adverse impact on the community by reducing the environmental footprint of our buildings and use energy, water and resources more efficiently.
We strive to ensure our decisions contribute to improvements in environmental sustainability, working in-tandem with our tenants in green building initiatives, the local authority, Government and other stakeholders in achieving our targets.
Suria KLCC commenced its food waste recycling programme in February 2020 with the aim to reduce waste disposal to landfill and minimise the release of harmful greenhouse gases to the environment. Despite the temporary closure of the mall from April to June 2020 due to the COVID-19 Movement Control Order (MCO) enforcement, the recycling activity generated an average of 13 tonnes of food waste recycled per month from July 2020. The food waste recycling is being carried out in three phases:
Water connects every aspect of our lives. Access to safe water is critical as it contributes to the people’s well-being and for businesses that use water as an essential part of their operations, efficient water management is vital for business sustainability.
EMBODYING GOOD GOVERNANCE
At KLCCP Stapled Group, corporate governance practices are more than just compliance. It is our corporate culture encompassing values, attitude and behaviour that we embrace in all areas of conduct and it forms the foundation for our organisation’s success. We take a proactive approach in observing high standards of corporate conduct with good corporate governance policies and practices in ensuring the sustainability of the organisation and safeguarding the interests of the holders of Stapled Securities and maximising long-term stakeholder value.
Our commitment to good corporate governance is reflected in the CoBE which guides the organisation in fulfilling its business obligations with utmost integrity and transparency. Our commitment in driving the culture of openness, transparency and accountability are reflected through our adoption of the No Gift Policy and Whistleblowing Policy and our adherence to the Anti-Bribery and Corruption Policy and Guidelines (ABC Manual).
Our continuous effort in managing integrity risk within the organisation reflects our commitment to conduct business responsibly in support of the Group’s zero tolerance to bribery and corruption. In managing the risk, the Group has a robust KLCC Resiliency Model which provides an integrated view on the overall strategy for managing risk, focusing on three key areas - Enterprise Risk Management, Crisis Management and Business Continuity Management
Risk management is an integral part of KLCCP Stapled Group’s business at both strategic and operational levels. KLCCP Stapled Group has an established Enterprise Risk Management Governance Framework which outlines the risk policy, risk governance and structure, risk measurement and risk operations and system.
Our Risk Management Oversight Structure comprise the Boards, Audit Committee (ACs), Risk Management Committee (RMC) and the top Management. The structure is used to assign responsibility for risk management and facilitates the process for assessing and communicating risk issues from operational levels to the Boards.
KLCCP Stapled Group has developed a robust KLCC Resiliency Model to provide an integrated view on the overall strategy for managing risk focusing on three key areas:
Initiatives & Performance
We take pride and place importance on strong governance culture and implement international best practices across the business segments. We strictly conform to the respective laws, rules and regulations in the country where we operate.
We incorporate elements of sustainability recognising the responsibilities to our stakeholders and acknowledging that the organisation should play an important role in contributing towards the welfare of the community.
We also acknowledge the need to safeguard and minimise the impact to the environment in achieving our objectives. Our good corporate governance reflects our commitment to economic support for longer term sustainability with a focus on the positive impact on the environment, community and society
We are committed to conducting business with integrity, consistent with high standards and business practices and in compliance with all applicable laws and regulatory requirements.
KLCCP Stapled Group adopts and complies with the PETRONAS Code of Conduct and Business Ethics (CoBE) which is embedded throughout our organisation and form the basis for all our policies, procedures, and actions, as well as the personal behavior of our stakeholders.
KLCCP Stapled Group adopts the PETRONAS Anti-Bribery and Corruption (ABC) Manual and has zero tolerance for all forms of bribery and corruption and complies to a No Gift Policy. We also adopt the PETRONAS Whistleblowing Policy which encourages openness and transparency in our commitment to the highest standard of integrity and accountability.
Initiatives & Performance
KLCCP Stapled Group has an established Enterprise Risk Management Framework which outlines the risk policy, risk governance and structure, risk measurement and risk operations and system for the Group. The Risk Management Oversight Structure which consists of the Boards, Audit Committees, Management Committee and Risk Management Committee sets out the structure used to assign responsibility for risk management and facilitates the process for assessing and communicating risk issues from operational levels to the Boards.
Our Boards developed an integrated robust risk management system for business resiliency focusing on three key areas i.e. Enterprise Risk Management, Crisis Management and Business Continuity Management.